Contact us
We’re here to help with membership, products and your medical record.
For responders and members in a medical emergency only. Available day and night, every day.
Send us a message
We aim to reply within one working day.
Visit or write to us
2nd Floor, 19 Louis Gradner
Foreshore, Cape Town
South Africa, 8001
Support hours
Frequently asked questions
Donations
MedicAlert® Foundation of Southern Africa is a non-profit, member-based charitable organisation that relies solely on donations, service and product fees to provide service to its members. MedicAlert receives no government funding.
Donations allow us to keep the cost of the service to a minimum for all members.
Special donations can be made to the Uncedo project, which is a fund set up to provide emblems for those who cannot afford to purchase them.
We can provide Section 18(A) certificates for your donation to submit with your tax return.
Visit our donations page and select the option most suited to you.
Bank: Absa, Heerengracht, Cape Town
Branch Code: 632005
Account Number: 4055392303
Account Name: MedicAlert
Use your Membership Number or Name & Area of Residence as the reference and email a copy with your application form to info@medicalert.co.za
Emergency
In an emergency, medical personnel have immediate access to vital information on the back of the MedicAlert disc. By phoning the emergency number, they can also gain further medical and personal information such as the member’s name and address, doctor’s details, current drug therapy and next of kin.
Our emergency call centre is able to assist in all the official languages.
MedicAlert members wear a custom-made bracelet or necklace (known as an Emblem) engraved with their personal identification number, main medical condition(s) and the 24-hour emergency telephone number. Each tailor-made Emblem bears the internationally recognised symbol for medicine.