On the 30th November 1999, I was called to the Customers Toilets due to the fact that a customer had collapsed. On arriving there my First Aiders were busy assessing the situation and she was transported to our Sick Room. Her son, who is mentally retarded, was with her – he was very upset and was not able to give us any information about his mother. She was wearing her MedicAlert Bracelet and this assisted us in assessing that she had a heart attack.
I was trying to get some information from her son re next of kin but he was unable to assist. I then telephoned the MedicAlert® office and was told that the computer was down and that you would telephone me later. Within a few minutes I received a call from your office and I was given two contact names and telephone numbers. I was able to contact the family. Unfortunately, Murial passed away while still in our store.
I want to express my gratitude and to congratulate you on your efficient service without your assistance I would have had a major problem trying to contact the family.
It is so vital that the public is made aware of the importance of Medic Alert and how it speaks for you when you are unable to do so.
Once again “Thank-You”.
Anon (name supplied)